Privacy Policy

Privacy Policy of Tahi Europe bv.

Last updated: November 5, 2024

This Privacy Policy describes how Tahi Europe bv (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal data when you visit www.tahihealth.com (the “Site”), use our services, make a purchase there, or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or any other individual whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the services, you agree to the collection, use, and disclosure of your data as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the services.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take all other legally required steps.

This is how we collect and use your personal data

To provide the services, we collect personal information about you from various sources over the past 12 months, as listed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information collected about you to communicate with you, provide the services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

What personal data do we collect?

The type of personal data we receive about you depends on how you interact with our site and use our services. When we use the term "personal data," we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

The information you provide to us directly through our services may include:

- Basic contact details, including your name, address, telephone number and email address.

- Order information, including your name, billing address, delivery address, payment confirmation, email address, and phone number.

- Account information, including your username, password and security questions.

- Shopping information, including the items you are viewing, adding to your shopping cart or wish list.

- Customer support information, including information you choose to include in your communications with us, for example when sending a message through the services.

For some features of the services, you may need to provide us with certain information about yourself directly. You can choose not to provide this information, but this may prevent you from using or accessing these features.

Information collected by us through cookies

We also automatically collect certain information about your interaction with the services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“cookies”). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.

Information obtained from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, for example:

- Companies that support our site and services, such as Shopify.

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested in order to fulfill our contract with you.

- When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we or third parties with whom we collaborate may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

All information we receive from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of third parties. Please see the "Third-Party Websites and Links" section below for further information.

How we use your personal data

- Provision of products and services. We use your personal data to provide you with the services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise administering your account, organizing shipping, facilitating returns and exchanges and enabling you to submit reviews.

- Marketing and advertising. We use your personal data for marketing and advertising purposes, for example, to send you marketing, promotional, and sales communications via email, SMS, or post, and to show you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our site and other websites.

- Security and fraud prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other login information with anyone. If you believe your account has been compromised, please contact us immediately.

- Communication with you. We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you.

This website uses cookies to optimize browser functionality. Learn more about how we use cookies and how you can change your settings.

Like many websites, we use cookies on our site. Specific information about the cookies we use in connection with providing our store through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better personalize the services, products, and advertising on our site and other websites.

Most browsers accept cookies automatically by default; however, you can configure your browser to remove or reject cookies via your browser settings. Please note that removing or blocking cookies may affect your user experience and may cause some services, including certain features and general functionalities, to malfunction or become unavailable. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal data

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this privacy policy. These circumstances may include:

- With providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).

- With business and marketing partners, including but not limited to Shopify and Meta, to provide you with services and advertising. For example, we may use Shopify to support personalized advertising with third-party services. Our business and marketing partners use your information in accordance with their own privacy policies.

- If you instruct, request, or otherwise give us your consent to share certain information with third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.

- To conduct a successful business with our subsidiaries or otherwise within our group of companies, in our legitimate interest.

- In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce all applicable terms of service, and to protect or defend the services, our rights and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal data and sensitive personal data (marked with *) about users for the purposes outlined above in the sections “How we collect and use your personal data” and “How we share personal data”:

Category:

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as order information, purchasing information, and customer support information

- Internet or other similar network activities, such as usage data

Categories of recipients:

- Providers and third parties that perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

- Business and marketing partners

- Affiliated companies

We do not use or publish sensitive personal information for the purpose of drawing conclusions about your characteristics.

Over the past 12 months, we have “sold” and “shared” personal data for advertising and marketing purposes as follows (as these terms are defined under applicable law).

Category of personal data

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as records of purchased products or services and purchasing information

- Internet or other similar network activities, such as usage data

Categories of recipients

- Business and marketing partners

User-generated content

The services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content in a public area of ​​the services, this content will be public and accessible to everyone.

We have no control over who has access to the information you provide to others, and we cannot guarantee that parties who have access to this information will respect or protect your privacy. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-party websites and links

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms, without limitation as to our or any third party's use of it. Our inclusion of such links does not, in itself, constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed within the Services.

Data from children

These services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below and request that this information be deleted.

At the time this privacy policy comes into effect, we are not aware of any "disclosure" or "sale" (as these terms are defined under applicable law) of personal data of individuals under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances. In certain cases, we may refuse your request to the extent permitted by law.

- Right of access/information. You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.

- Right to erasure. You may have the right to request the erasure of personal data we hold about you.

- Right to rectification. You may have the right to request the correction of inaccurate personal data we hold about you.

- Right to data portability. You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, to request that this data be transferred to a third party.

- Right to opt out of the sale or sharing of your personal data or targeted advertising. You may have the right to instruct us not to "sell" or "share" your personal data, or to object to the processing of your personal data for purposes that qualify as "targeted advertising" under applicable data protection laws. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out of the "sale" or "share" of information for the device and browser you are using to access the site, depending on your location.

- Right to restrict and/or refuse the use and disclosure of sensitive personal data. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal data to what is necessary for the provision of the services or the supply of the goods that an average person can reasonably expect.

- Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal data.

- Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.

- Appeal: You may have the right to appeal our decision if we refuse to process your application. You can do this by replying directly to our rejection.

- Managing communication preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.

You can exercise these rights as indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to your request. Under applicable law, you can designate an authorized representative to make requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will need to obtain proof that you have authorized them to act on your behalf. You may also be required to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.

We may use Shopify advertising services, such as Shopify Audiences, to personalize the ads you see on third-party websites. To opt out of Shopify merchants using these advertising services and not having your personal information used for such services, please visit https://privacy.shopify.com/en.

complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right, depending on where you live, to appeal our decision by contacting us using the contact details provided below or by submitting your complaint to your local data protection authority.

contact

Should you have any questions about our data protection practices or this privacy policy, or wish to exercise any of your rights, please send us an email to kontakt@tahihealth.de or contact us at

Tahi Europe bv

Prins Hendrikkade 21 E, 1012TL Amsterdam. NL